Return and Cancellation Policy

At Venus Skin Clinic, we prioritize customer satisfaction and strive to provide the best possible service. While we believe that our customers will be delighted with our skincare products, we understand that situations may arise where returns or cancellations are necessary. Therefore, we have formulated a comprehensive return and cancellation policy to address such occurrences:

Cancellation Policy:

  • Cancellation Window: We understand that decisions can change, which is why we provide a 24-hour window for order cancellations. Should you decide to cancel your order, please email us with your order details within 24 hours of placing the order.
  • Damaged Products: Despite our meticulous packaging efforts, if you receive a damaged product, we are here to assist you. Please ensure not to open the packaging and promptly email us with images or a video of the damaged product within 7 days of receiving it. We will arrange for a replacement or refund as per your preference.
  • Incorrect Product Received: In the rare event of receiving the wrong product, please notify us immediately by emailing us. We will rectify the error by shipping the correct product within 7-14 working days.

Return and Refund Policy:

  • Unopened Products: Once the product packaging is opened, we regret that we cannot accept returns due to hygiene and safety reasons. Therefore, please ensure that you are satisfied with your purchase before opening the packaging.
  • Damaged Products (Unopened): If you receive a damaged product without opening the packaging, please inform us via email within 7 days of receiving the order. We will initiate a refund process, and the amount will be credited back to you within 14 working days.
  • Refund Process: Refunds for eligible returns will be processed within 14 working days from the date of approval. In case of any delay or issues with payment gateways, our customer care team will contact you to arrange an alternative refund method via NEFT/RTGS.

Additional Information:

  • Product Expiry: We guarantee that all our products are freshly manufactured and have a substantial shelf life. However, should you have any concerns regarding product expiry, feel free to reach out to us for clarification.
  • Customer Support: Our dedicated customer support team is available to assist you with any queries or issues you may have. Contact us at +91 777 000 2118, +91 90948 59990 or Venusclinicchennai@gmail.com during our operational hours, and we will be happy to help.
  • Product Usage Guidance: We believe in empowering our customers with knowledge about our products. Should you require guidance on product usage, application techniques, or skincare routines, don’t hesitate to get in touch with us.
  • Quality Assurance: Venus Skin Clinic adheres to stringent quality control measures to ensure that our products meet the highest standards. However, if you encounter any quality-related issues, please inform us promptly for resolution.
   

We value your trust in Venus Skin Clinic and are committed to providing exceptional customer service. Should you have any queries or concerns regarding our return and cancellation policy, please feel free to reach out to us at +91 777 000 2118, +91 90948 59990 or Venusclinicchennai@gmail.com